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Problems setting up your account?

If you are experiencing problems with setting up your account or resetting your password the following outlines some actions you can take.


Things you can try

Some of the password reset e-mails have been appearing in customers' Junk or Spam folders. You may want to search for your password e-mail in these folders if it has not appeared in your inbox within 10 minutes of you requesting the password reset e-mail.

Finding your e-mail: If you cannot find your e-mail you can to try searching for your password e-mail by entering the term "your details" (which is the subject line of the password reset e-mail) into the search box of your e-mail service. 


Changing your password

You can change your password to something more memorable at any time. This can be done in your account details page by clicking My Password. You need to be logged into your account to perform a password change. Login here.


Entering your new password

The passwords are generated automatically and are a mix of characters and character sizes. Make sure you enter your password correctly with the correct case size for each individual letter. To avoid problems try copying and pasting the password directly into the password area in your account login.


Get 10% off by resetting your password

Along with our new look, we're making our website even more secure and we therefore need you to reset your password the next time you login. Please start the short process by clicking the here. As a thank you, we're giving you 10% off your first purchase on the new site. Simply apply the code RESET10 to your basket as you check out to claim your discount.

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  • Contact Information

  • Telephone: 0800 0488861 (UK only)
  • Address: The Hobby Warehouse
  • Unit 6A Delta Drive
  • Tewkesbury Business Park
  • Gloucestershire
  • Tewkesbury, GL20 8HB
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